Frequently Asked Questions

I have benefits through my workplace, will my care be covered by insurance?

Most companies offer Extended Health Benefits that cover chiropractic, physio therapy, massage and chiropody . You can check your coverage through your HR department or by calling the insurance company directly. When you book your first apt with us we can also call the insurance company on your behalf.

Can we bill your insurance directly?

  • Yes, we do direct billing to your insurance company.

Do I need a Referral from my family Dr?

  • It depends on your insurance company and practioner that you would like to see. You may call you insurance company directly to obtain this information or we can do this on your behalf.

What is the Gonstead Method?

  • The Gonstead Chiropractor conducts a thorough analysis of your spine using 5 criteria to detect the presence or absence of the vertical subluxation complex. 1) precise accurate and small adjustments 2) static palpations 3) motion palpitation 4 ) visualization 5) x ray analysis

What is Physiotherapy?

  • Physiotherapists are highly qualified health professionals who work in partnership with their patients to help people get better and stay well.
  • Physiotherapists also work closely with GPs and other health clinicians to plan and manage treatment. GPs refer more patients to physiotherapists than any other healthcare profession.
  • Using advanced techniques and evidence-based care, physiotherapists assess, diagnose, treat and prevent a wide range of health conditions and movement disorders. Physiotherapy helps repair damage, reduce stiffness and pain, increase mobility and improve quality of life.
  • Physiotherapy extends from health promotion to injury prevention, acute care, rehabilitation, maintenance of functional mobility, chronic disease management, patient and carer education and occupational health

What conditions does physiotherapy treat?

  • Muscular aches: the most common muscular pain is back ache, which affects a high percentage of people. Physiotherapy can ease stiffness, reduce pain and encourage blood flow to the muscles. Massage therapy is also used to reduce tension around aching muscles.
  • Sports injuries: aches and pains are common following a frantic and physically demanding period of exertion. Often sports players have physiotherapy to ease aches as well as increase flexibility and ease stiffness. If an injury has occurred physiotherapy can facilitate the healing and rehabilitation process.
  • Arthritis: as people get older they are more likely to develop arthritits which affects the joints and can reduce mobility. Physiotherapy helps to ease stiffness in the joints and to increase blood flow to the muscles and enhance the range of physical movement. Physiotherapy can also help to build strength. The exercises are often gentler for older people who are usually more fragile.
  • Respiratory problems: cystic fibrosis, which is a condition that primarily affects the lungs and digestive system can be helped by physiotherapy. Often physiotherapists can perform exercises which help to cleat the chest and ease breathing. Physiotherapy can also ease and control pain and improve posture which will usually make it easier to breathe. Patients suffering from other conditions including pneumonia, asthma and lung cancer may also benefit from physiotherapy.
  • Rehabilitation: recovery and rehabilitation processes are instrumental to the well being of a patient especially in the case of a serious accident or a complex medical problem. Cardiac and pulmonary rehabilitation programmes are carried out by physiotherapists to improve circulation, build muscle strength and restore normal bodily functions. In cases where an individual has experienced a serious accident such as a car crash it may be necessary to learn how to walk, sit up and turn over again which will require a long period of intensive physiotherapy; this rehabilitation may include all aspects of treatment in order to facilitate the healing process and control pain.

What is Pelvic Floor Physiotherapy?

  • Pelvic Floor Physiotherapy can help you to regain control of your body, maximize your health. Internal vaginal and rectal assessment and treatment need to be done.

Kegels aren’t right for everyone: pelvic health knowledge out there isn’t always the best advice

  • Nearly every patient I meet has heard about the Kegels. That’s great that the knowledge of this tool for improving the performance of the pelvic floor muscle is out there. But here is what I also know: 30% of women don’t know how to perform a Kegel properly. And, with certain conditions already present, a kegel can actually make your situation worse. The only way to know if you should be doing a kegel, and how to do it correctly, is to see a pelvic health physiotherapist.

Weak Pelvic Floor Muscles can cause:

  • Stress urinary incontinence – Involuntary leakage of urine when you cough, sneeze, laugh, jump
  • Urge urinary incontinence – Involuntary leakage of urine following sudden urge to urinate
  • Pelvic Organ Prolapse – Loss of muscular/ligamentous support leading to distension of either the uterus, urethra, bladder or rectum through the vaginal wall

A Pelvic Floor Physiotherapist can help with:

  • Urinary/Fecal Incontinence
  • Urinary Frequency/Urgency
  • Constipation
  • Pelvic Organ Prolapse
  • Interstitial Cystitis (Painful Bladder Syndrome)
  • Chronic Pelvic Pain Syndrome
  • Dyspareunia (painful intercourse)
  • Vaginismus
  • Vulvodynia
  • Endometriosis
  • Pudendal Nerve Irritation
  • Pain in the area of the pelvis, pubic bone, groin, hips, or lower back
  • Post-Partum Assessment
  • Pre- and post- Pregnancy pelvic floor exercises and retraining to prevent and treat incontinence, prolapse and pelvic Girdle pain(PGP)

Even though pelvic floor challenges are common, they are treatable and you should not have to live with them. If you have more questions and inquiry about Pelvic floor Physiotherapy so please don’t hesitate to contact us.

Can we bill your insurance directly?

Chiropody service is not billed directly. We provide all receipts and supporting documentation you will need to submit your claim. It is your responsibility to know your health benefit coverage but we are more than happy to assist you should you need assistance.

What is a chiropodist?

Chiropodists or podiatrists are licensed foot care specialists regulated by the Health Professions Act and governed by the College of Chiropodists of Ontario. Chiropodists specialize in the assessment, management and prevention of diseases and disorders of the foot. No referral is necessary to see a chiropodist.

What type of services is provided by a chiropodist?

Chiropody services include general foot care (nails, calluses and corns), ingrown toenails, diabetic foot care, wound care, wart treatment, fungal nail and skin treatment (Athlete’s foot), custom foot orthotics, and heel/arch pain.

Are chiropody services covered by OHIP?

No, unfortunately OHIP does not cover chiropody services. However, most private insurances cover chiropody services. We advise all patients to check their coverage before coming into the clinic.

Schedule Your Visit Now, Call: (905) 579-9200

At Whitby Mall Physiotherapy & Chiropractic Center, we serve the Durham region with trusted chiropractic care and physiotherapy services.